Every MONARTE order is custom-made by our high-quality dressmakers.
After purchases, each order will be carefully made, packaged and sent.
Because we are a small team, and depending on the volume of orders, it may take 1 to 3 business days to process the orders.
Shipping
| Continental Portugal and Spain |
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2 - 10 Business Days - Free Shipping
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| Rest of Europe |
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2 - 12 Business Days - Free Shipping
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| United States |
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2 - 12 business days - Free Shipping
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| Canada, Brazil and Rest of the World |
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2 - 12 Business Days - 39 € (taxes due on delivery)
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Exchange Policy
Not 100% happy with your order? Let us know what we can do to help, by contacting us at info@monarte.com
Exchanges will be accepted within 14 days of receiving your order, as long as they are in proper conditions - original packaging and labels - and without showing usage marks.
We only accept exchanges of items of equal or greater purchase value.
In case the customer exchanges an item for another of lower value, the difference will be returned in a MONARTE Gift Card.
We support shipping costs to Portugal and Spain.
We support half the shipping costs for orders outside Portugal and Spain.
After receiving the item, MONARTE reserves the right to deny the exchange if the item does not meet the requirements announced above.
During sales, we do not accept exchanges of the same article with a lower price.
During Christmas season, exchanges are excepted until the 10th of January 2023, as long as they are in proper conditions - original packaging and labels - and without showing usage marks.
Return Policy
If you want to return an item, please send us an e-mail to info@monarte.com and we will help you throughout the whole process.
Returns will be accepted within 14 days of receiving your order, as long as they are in proper conditions - original packaging and labels - and without showing usage marks.
We support shipping costs to Portugal and Spain.
We support half the shipping costs for orders outside Portugal and Spain.
As soon as we receive the item, it will be checked, and if it meets the requirements announced above, we will proceed with the refund.
During sales, the value of the order returned will be refunded in a MONARTE Gift Card.
During Christmas season, returns are excepted until the 10th of January 2023, as long as they are in proper conditions - original packaging and labels - and without showing usage marks. The value will be refunded in a MONARTE Gift Card.
